Terms & Conditions

Scope

These terms apply to the use of itrixstore.com, operated by PT Indosplash Wahana Perkasa. By browsing the site or sending a quote request, you accept them.

The catalogue is not an offer

Products shown on this site are a selection of what we can supply. Listing a product here is an invitation to enquire, not a binding offer to sell. Availability is confirmed by our sales team at the time of quotation.

Prices

We do not publish prices on this site. Prices are given in a written quotation, apply only to the quantity and configuration stated in it, and are valid for the period written on the quotation. Prices may change without notice before a quotation is issued.

Quote requests

Sending the form does not create a purchase order and does not reserve stock. A transaction begins when you accept a written quotation and we confirm it.

Please provide accurate contact details. We are not able to follow up on a request with a wrong or unreachable number.

Product information

Specifications and images are taken from the manufacturer and are intended as a general description. Manufacturers may change specifications without notice. Where a detail matters to your decision, confirm it with our sales team before ordering.

Warranty

Products carry the manufacturer warranty that applies to them. Warranty terms, duration, and claim procedure are set by the manufacturer, not by us. We assist with the claim process for products purchased from us.

Brand names

Dell, Dell Technologies, Alienware, PowerEdge, PowerVault, UltraSharp, and other product names are trademarks of their respective owners. PT Indosplash Wahana Perkasa is a Dell Technologies Authorized Partner. Use of these names on this site is for identifying the products we supply.

Site content

Text, layout, and the arrangement of this site belong to PT Indosplash Wahana Perkasa. You may not copy substantial parts of it for commercial use without written permission.

Availability of the site

We aim to keep the site running, but we do not guarantee uninterrupted access. The site may be unavailable during maintenance or because of matters outside our control.

Limitation

We are not liable for losses arising from reliance on information on this site where that information was superseded by a written quotation or by confirmation from our sales team. Nothing here limits rights you hold under Indonesian consumer law.

Governing law

These terms are governed by the law of the Republic of Indonesia. Disputes that cannot be settled by discussion will be brought before the competent court in Jakarta.

Contact

Questions about these terms: info@itrixstore.com.